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GCLGS - FAQs

FAQS

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What types of cigar labels does GCLGS grade?

Why should I grade my cigar labels?

What are the GCLGS grading standards?

How is my Cigar Label encapsulated and preserved?

How do I submit my labels to GCLGS for grading and archival?

How do I determine service types/costs for entry on the submission form?

How do I determine the declared valued of my labels?

How do I determine the return shipping and handling costs?

Can I mix service types on the submission form?

What is the Archival Only Service Request?

Can I request other types of labels besides inners and outers?

Can I create submissions online?

When does Service Time start?

Can I send multiple orders in the same package?

How do I package my labels for mailing to GCLGS?

How do I know when you receive my labels?

How does the shipping time affect the turnaround of my order?

How are my labels protected while at the GCLGS Facility?

What are the qualifications of GCLGS graders?

What happens if GCLGS does not meet service level turnaround time?

Is there a chance my label cannot be graded?

Will I receive a refund if one or more of my labels cannot be graded?

How do I submit labels using a voucher as a payment?

If I remove a label from its GCLGS holder, is the grade still guaranteed?

How can I be certain that any GCLGS graded label I purchased is authentic?

How will I know my submission status?

Is there a way to determine the rarity of a GCLGS ceritfied label?

Can I become a GCLGS submitting dealer?



Q: What types of cigar labels does GCLGS grade?
A: GCLGS grades and protects inner and outer labels, proofs and samples. In addition, GCLGS grades and protects other kinds of cigar art including flaps, nail tags, end labels, cigar bands, top tags, back flaps and advertisements. Our standard label size for grading and archiving is 10 by 7 inches. For larger sizes please call GCLGS for pricing.  In addition, GCLGS grades untitled labels. The assigned title will be a brief description of the image.


Q: Why should I grade my cigar labels?
A: Each cigar label is a highly valued work of art. They are bought and sold world-wide via major auction and private treaty sales.  GCLGS services are a way to consistently determine the quality and authenticity of each cigar label. Grading will assure buyers and sellers that they are buying or selling a label that is graded by independent experts using consistent standards. Professionally graded collectibles have historically attracted new collectors, resulting in strong demand and increased liquidity.


Q: What are the GCLGS grading standards?
A: GCLGS uses established grading standards that have used for many years within the cigar label collecting community. They have been further refined by GCLGS to provide consistency. For detailed grading definitions, go to: GCLGS grading standards.


Q: How is my Cigar Label encapsulated and preserved?
A: It is extremely important that antique paper artifacts (Some cigar labels are well over 100 years old.) are preserved properly. Other then careless handling, acidic conditions are the cigar label’s greatest enemy.  Yesterday’s scrap books, slipcases, boxes, matting cardboard, and vinyl holders can cause rapid damage.  The GCLGS graded cigar label is encapsulated in an inert polyester film that is approved by the Library of Congress for use in archival storage (Library of Congress specification number 500-500-5/31/95).

The encapsulation is sonically welded and sealed, resulting in a durable, tamper resistant, crystal clear display.  All of the materials used in the encapsulation of your label are chemically-inert and acid-free. The high-clarity polyester film is treated on both sides for protection, brilliance and to prevent slippage.

In addition, because GCLGS goes to great length to preserve your artwork, we offer an archival with no grade option.  Once your label is encapsulated, the life expectancy of your artwork should be extended indefinitely with proper storage conditions.


Q: How do I submit my labels to GCLGS for grading and archival?
A: Use GCLGS submission forms that are available online or in traditional paper form.Go to www.GCLGS.com, where you can either print a submission form or complete and print the form online.  Paper submission forms can also be sent by mail.  Contact GCLGS directly or one of our authorized dealers.


Q: How do I determine service types and costs for entry on the submission form?
A: GCLGS has tried to make this easy by providing a Service Fee Schedule on the submission form. The Service Fee Schedule is based on service type and declared value. Each submission form will require you to enter a service type for the order. Using the Service Fee Schedule and declared value, calculate the cost for each label. Once this is complete, add up your costs and enter the total.


Q:  How do I determine the declared value of my labels?
A:GCGLS requires that you state the declared value of each label on your submission form. This information is used to determine your service level and insurance fees. Declared values can be obtained from any recent price guide. More up-to-date pricing information can be obtained on the Astral Online Price Guide or ‘The Price Guide Book of Cigar Label Art,” edited by Rupert Knowles.  To help you determine values, GCLGS offers a link to the Astral Online Price Guide.  If a label cannot be found in a price guide, it is recommended that you declare an insurance value that you are comfortable with.
 


Q: How do I determine the return shipping and handling costs?
A:Customer is responsible for shipment and insurance costs to and from GCLGS. GCLGS has provided a shipping and handling chart to use in determining return shipping and handling fees. Based on your total declared value, locate the return shipping costs. Enter the total shipping and handling fee on the front of the form. For other shipment options such as UPS or FEDEX, please call GCLGS to inquire.


Q: Can I mix service types on the submission form?
A: No. GCLGS does not allow mixing of service types on one submission form.  Service types and their codes are listed near the top of the submission form. If you would like to submit labels using multiple service types, please complete a separate submission form for each service type. All items submitted under the same service type can be put on one submission form.  Please calculate cost based on each service type. If more than twenty lines are needed, an additional form for the same submission may be attached.  If multiple submission forms are used for one submission of one service type, they must be mailed together in the same package.


Q: What is the Archival Only Service Request?
A: The GCLGS holder provides the highest standards of preservation for your cigar label art.  Archival Only submissions are not sent through the grading process, but the same archival quality holder (approved by the Library of Congress) is used.  Once your label is encapsulated, the life expectancy of your artwork should be extended (with proper storage conditions).  In addition, your label art will be authenticated, recorded and described using the same GCLGS barcode as that of graded labels. The encapsulated label is further protected in a polypropylene three-hole sleeve for shipment. This will allow your label to be easily stored in a three-ring binder.  The end result is a handsome enclosure, and labels are viewable on both sides.


Q: Can I request other types of labels besides inners and outers?
A: Yes, flaps, nail tags, end labels, cigar bands, top tags, back flaps, and advertisements can be graded and archived by GCLGS.  For non-standard labels, enter “Other” in the Label Type or Size column on the submission form. Our maximum size for standard grading and archiving is 10 by 7 inches. For larger sizes please call GCLGS for pricing.


Q: Can I create submissions online?
A: All labels must be listed on a submission form in order to be graded. Submission forms can be completed and printed online, or completed manually using a paper form. All labels received at GCLGS must be accompanied by a submission form.


Q: When does Service Time start?
A: Turnaround time is based on type of service indicated.  Service time begins when your shipment is received and any submission errors are corrected. 


Q:  Can I send multiple orders in the same package?
A: Yes, you can send more then one submission form in your shipping package. However, each submission service type will be considered a separate order.


QHow do I package my labels for mailing to GCLGS?
A:  Customer is responsible for shipment and insurance costs to and from GCLGSEach label must be individually packaged in a protective sheet or sleeve.  Labels need to be securely packaged using stiff cardboard or equivalent protective insert. Stamp or write “Do Not Bend” on the outside of your package. Include a copy of the completed submission form. It is highly recommended that you insure your labels when mailing to GCLGS.  You will be notified immediately if your package is received with any type of damage.

Mail packages with submission forms to:

GCLGS 
1175 Rickett Rd.
Suite 4
Brighton, MI 48116


Q: How do I know when you receive my labels?
AYou will receive an automatic notification via the e-mail address you provided on the submission form.


Q: How does the shipping time affect the turnaround of my order?
AService level turnaround time does not include transit time to or from the GCLGS facility.  Transit times also vary according to the carrier that you use. Please contact your shipping carrier for more information.


Q: How are my labels protected while at the GCLGS Facility?
A: Protection of your valuables is of the highest importance at GCLGS. The GCLGS facility is protected by a 24/7 security system and trained personnel. Once we receive your labels, GCLGS follows a strict procedure for internal tracking and safety. The process includes internal order tracking and secure storage of your labels. Our staff is well-trained in safety and archival procedures.  In addition, GCLGS carries liability insurance while your valuables are on the premises.

 
Q: What are the qualifications of GCLGS graders?
A: GCLGS is an independent grading service employing highly skilled graders. Each grader is extensively trained by our expert consultants. Our consultants have over twenty years of experience handling cigar label art exclusively.Each label is graded and finalized by a consultant. Graders do not buy or sell cigar labels. In addition, GCLGS is an active member of the Ephemera Society of America (ESA), and the Society of American Archivists (SAA).

 
Q: What happens if GCLGS does not meet service level turnaround time?
AIf everything is received in good order, GCLGS guarantees the turnaround time specified. Turnaround time may be affected by inaccurate submission information, packages that are received in damaged condition or packages that are not clearly marked.  In such cases you will be notified.  The new service time start date will be the date when all issues are resolved.

In the case that GCLGS does not meet the specified turnaround time, there will only be a charge for the service level that was achieved. In addition, you will receive a grading voucher for the price difference between the requested service price and the actual administered service price. This voucher can be applied to any future grading service request.


Q: Is there a chance my label cannot be graded?
A: Yes, a label will not be graded for the following reasons:
           
1. Evidence of restoration such as re-coloring or significant repair
            2. If the label is altered in any way
            3. Questionable authenticity (such as a forgery or a reproduction)
            4. Major damage


Q: Will I receive a refund if one or more of my labels cannot be graded?
A: You will receive a voucher for the service fee, good towards any future submissions.

 
Q: How do I submit labels using a voucher as payment?
A:  The voucher must accompany your submission. Enter the voucher amount in the space provided on the submission form, and subtract the voucher amount to determine total due. Attach vouchers to the submission form.


Q: If I remove a label from its GCLGS holder, is the grade still guaranteed?
A: GCLGS only guarantees the assigned grade if the GCLGS holder has not been tampered with.

 
Q: How can I be certain that any GCLGS graded label I purchase is authentic?
A:GCLGS records all labels with a certification number and encrypted barcode. In addition, all labels are housed in a tamper resistant enclosure. You can call GCLGS to verify that we have recorded the certification number and that it corresponds to your label. To determine authenticity the barcode will need to be provided to GCLGS for scanning.


Q: How will I know my submission status?
A: By accessing www.gclgs.com you can inquire on the status of your order by clicking on submission status. You will need to enter order number. We track the order by date received and date order shipped.

 
Q: Is there a way to determine the rarity of a GCLGS certified label?
A: GCLGS populates a database with certification numbers and grades of labels that have been submitted. Periodically, this population report will be updated and made available for purchase.  

 
Q: Can I become a GCLGS submitting dealer?
A: Please contact GCLGS if you are interested in becoming an authorized dealer.




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